WEX internal support staff provide 24/7 technical support to all global employees for all IT Service, End User Support, and Access Provisioning needs. There are three main ways to receive technology support:

Online Self-Service

Employee Service Portal

Chat with Finn: Follow these steps to add our virtual AI assistant to Google Chat.

Open the IT, HR, and Facilities Employee Service Portal link from MyApps where you can:

  • Use the “Search for help resources” bar to find documentation, instructions, and request/issue classifications by name.
  • Access the “Requests” menu in the top right corner of the page to view your open tickets and pending approval requests.
  • Access shortcuts to common topics for support, or contact the Service Desk by Chat under the Topics section.


IT Service Desk Phone Line

In-Office Short Dial
Dial 3HELP

Dialing in the USA

Dialing outside of the USA
Reference this chart for dialing in our major international offices.

If you are not in a country with a major WEX office, dial your country’s AT&T Direct Access Code then dial 1-888-840-8735.

International Dialing for the IT Service Desk

Location Toll Free Phone Number
WEX USA 800-493-9227
WEX in Office x3HELP
UK 08000113546
France 805543248
Germany 08007240784
Italy 800587808
Belgium 080089288
Australia 1800329138
Netherlands 08006789919
Brazil 08000474538
India 0008000503182

Chat an Agent

Employee Service Portal and mobile app

To ask a quick question, open a ticket, or check an open ticket status, connect instantly and chat with IT support in one of the following ways:

IT Service Desk Mobile App: Download the mobile app, then contact the Service Desk on any mobile device for assistance via chat or by phone. Learn more here.

IT Portal Chat:

  1. Go to MyApps and open the IT, HR & Facilities Employee Service Portal link or go directly to the Employee Service Portal.
  2. Click the “Chat with the Service Desk” link.
  3. Click “Start a chat with the Service Desk.”
  4. Click the “Click here to generate a Chat link” button.
  5. Click the “Click to chat with the Service Desk” link.
  6. A file will be downloaded. Open this file to enter the Service Desk chat queue and wait for the next available agent to answer your chat.