WEX internal support staff provide 24/7 technical support to all global employees for all IT Service, End User Support, and Access Provisioning needs. There are three main ways to receive technology support:
Online Self-Service
Cherwell Service Portal
Chat with Finn: Follow these steps to add our virtual AI assistant to Google Chat.
Go to the IT, HR, & Facilities Services portal (via MyApps) and click Open IT Portal, where you will find options to:
- Get some help: Report a problem or technical issue.
- Request an item: For needs like network access or a new mobile device.
- Review Help Center activity: Check on the status of your help and request tickets.
- This portal also offers a Knowledge Base with a catalogue of WEX technology guides for answers to your technical questions.
Phone
IT Service Desk Phone Line
In-Office Short Dial
Dial 3HELP
Dialing in the USA
1-800-493-9227
Dialing outside of the USA
Reference this chart for dialing in our major international offices.
If you are not in a country with a major WEX office, dial your country’s AT&T Direct Access Code then dial 1-888-840-8735.
Chat an Agent
Cherwell Service Portal and mobile app
To ask a quick question, open a ticket, or check an open ticket status, connect instantly and chat with IT support in one of the following ways:
IT Service Desk Mobile App: Download the mobile app, then contact the Service Desk on any mobile device for assistance via chat or by phone. Learn more here.
IT Portal Chat:
- Go to MyApps, and click on the IT, HR, & Facilities Services icon.
- Once inside the WEX Service center, click to Open IT Portal.
- Click on Chat with Service Desk in the Get Some Help section.
- A chat window will open after you click Continue. This will automatically create a support ticket and a remote support session.