{"id":10895,"date":"2026-01-09T21:30:26","date_gmt":"2026-01-09T21:30:26","guid":{"rendered":"https:\/\/www.wex-info.com\/orientation-with-wex\/?page_id=10895"},"modified":"2026-02-04T13:24:43","modified_gmt":"2026-02-04T13:24:43","slug":"technology-onboarding-equipment-setup","status":"publish","type":"page","link":"https:\/\/www.wex-info.com\/orientation-with-wex\/technology-onboarding-equipment-setup\/","title":{"rendered":"Technology Onboarding &amp; Equipment Setup"},"content":{"rendered":"\n<section class=\"acf-block block-hero block-hero--white block-hero--overflow- block-hero--no-media block-hero--shapes-circle\" id=\"block_9166d390ac5c32d788627b516d882fd3\">\n\t<div class=\"block-hero__container\">\n\t\t<div class=\"block-hero__content\">\n\t\t\t<div class=\"block-hero__content-inner\">\n\t\t\t\t<nav class=\"breadcrumbs\" aria-label=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.wex-info.com\/orientation-with-wex\/\">Home<\/a><\/span><\/span><\/nav>\t\t\t\t<div  class=\"block-hero__inner-wrapper\">\n\t\t\t\t\t<div class=\"block-hero__inner-blocks cms\">\n\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Technology Onboarding   <strong>&amp; Equipment Setup<\/strong><\/h1>\n\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"acf-block acf-block-bg--blue block-content-section block-content-section--\" id=\"block_b7603b460c9e5ec55b46698d0f3584c0\">\n\t\t<div class=\"container cms\">\n\t\t\n\n<section class=\"acf-block block-columns\" id=\"block_4f6e5234da75eb7417a238eec1c5ef7b\">\n\t<div class=\"container overflow-hidden\">\n\t\t<div class=\"row\">\n\t\t\t\n\n<div class=\"block-column col-12 col-md-12 col-xl-12 is-vertically-aligned-top\" id=\"block_cde3fb2bf16622a782b64198801a9aab\">\n\t<div class=\"cms\">\n\t\t\n\n<p><strong>Welcome to WEX! To ensure a smooth start, please review the timeline and instructions below regarding your technology setup.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Equipment Arrival &amp; Physical Setup<\/strong><\/h4>\n\n\n\n<p><strong>Remote Employees:<\/strong> Your equipment should arrive by the <strong>Friday before your start date<\/strong>. Please keep an eye on your email for tracking information. <em>You may receive multiple packages containing your equipment, typically 3-4<\/em>.<\/p>\n\n\n\n<p>Once your equipment arrives, we recommend <strong>setting up your physical workstation early<\/strong> (monitors, keyboard, power, etc.) to avoid complications on your first day.<\/p>\n\n\n\n<p><strong>In-Office Employees:<\/strong> On your first day, please contact the local Tech Team in your regional office to coordinate pickup of your tech equipment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Important: Login Protocols<\/strong><\/h4>\n\n\n\n<p><strong>Do not attempt to log in to your computer until your official start date.<\/strong> Technical support cannot assist you with login issues until your official first day.<\/p>\n\n\n\n<p>It is imperative that you have your <strong>WEX ID and Password<\/strong>. These should be sent to you by the morning of your start date. You will need these credentials to access your device on your first day!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please double check your spam folder for your WEX ID and Password emails!<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Setup Guides (For Use on Day 1)<\/strong><\/h4>\n\n\n\n<p>On your start date, once you have your equipment and credentials, please follow the guides below to complete your setup.<\/p>\n\n\n\n<p><strong>Note:<\/strong> General questions regarding tech equipment setup will be answered during one of our <strong>Tech Connect Sessions<\/strong> (listed below).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Employee Tech Services (ETS) Overview &#8211;<\/strong> <a href=\"https:\/\/www.youtube.com\/watch?v=aZmICUVm-LI\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Click Here<\/a><\/li>\n\n\n\n<li><strong>Windows Users &#8211;<\/strong> <a href=\"https:\/\/www.youtube.com\/watch?v=WE7OWzP9_Z0\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Click Here<\/a><\/li>\n\n\n\n<li><strong>Mac Users &#8211;<\/strong> <a href=\"https:\/\/www.youtube.com\/watch?v=9o-VQLnBhoM\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Click Here<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Tech Connect (As Needed)<\/strong><\/h4>\n\n\n\n<p>Logging in on your first day is important! If you are unable to log in on your start date using the guides above, please use the <strong>Tech Connect Sessions<\/strong> listed below to receive dedicated tech support. If you are in a WEX office, please connect with your local Tech Team.<\/p>\n\n\n\n<p><strong>Note:<\/strong> If Monday is a holiday, the meeting will take place the following day.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>United States<\/strong> &#8211; <a href=\"http:\/\/meet.google.com\/uao-mmku-mwf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Join Meeting (uao-mmku-mwf)<\/a> &#8211; 9:30 AM &#8211; 10:30 AM EST<\/li>\n\n\n\n<li><strong>South America<\/strong> &#8211; <a href=\"http:\/\/meet.google.com\/zpm-ymom-aqq\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Join Meeting (zpm-ymom-aqq)<\/a> &#8211; 9:30 AM &#8211; 10:30 AM BRT<\/li>\n\n\n\n<li><strong>EMEA<\/strong> &#8211; <a href=\"http:\/\/meet.google.com\/ubc-sdmo-prw\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Join Meeting (ubc-sdmo-prw)<\/a> &#8211; 9:30 AM &#8211; 10:30 AM GMT<\/li>\n\n\n\n<li><strong>India<\/strong> &#8211; <a href=\"http:\/\/meet.google.com\/thp-jhty-avj\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Join Meeting (thp-jhty-avj)<\/a> &#8211; 10:30 AM &#8211; 11:30 AM IST<\/li>\n<\/ul>\n\n\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"block-column col-12 col-md-12 col-xl-12 is-vertically-aligned-top\" id=\"contact-us\">\n\t<div class=\"cms\">\n\t\t\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Need Assistance Before Day One?<\/strong><\/p>\n\n\n\n<p><strong>Missing Equipment or Pre-Start Questions<\/strong><\/p>\n\n\n\n<p>If your equipment has not arrived by the Friday before your start date, or if you have additional questions related to pre-start tasks, please reach out to your regional contact immediately:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>United States &amp; Canada:<\/strong> <a href=\"mailto:gtaonboarding@wexinc.com\" target=\"_blank\" rel=\"noreferrer noopener\">gtaonboarding@wexinc.com<\/a><\/li>\n\n\n\n<li><strong>Brazil:<\/strong> <a href=\"mailto:gtaonboarding@wexinc.com\" target=\"_blank\" rel=\"noreferrer noopener\">gtaonboarding@wexinc.com<\/a><\/li>\n\n\n\n<li><strong>Europe:<\/strong> <a href=\"mailto:hreurope@wexinc.com\" target=\"_blank\" rel=\"noreferrer noopener\">hreurope@wexinc.com<\/a><\/li>\n\n\n\n<li><strong>Asia &amp; Oceania:<\/strong> <a href=\"mailto:recruitment@wexinc.com\" target=\"_blank\" rel=\"noreferrer noopener\">recruitment@wexinc.com<\/a><\/li>\n\n\n\n<li><strong>India:<\/strong> <a href=\"mailto:gtaonboarding@wexinc.com\" target=\"_blank\" rel=\"noreferrer noopener\">gtaonboarding@wexinc.com<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Post-Login Support:<\/strong> Once you have successfully logged in, you can access Tech, HR, and Facilities support directly through the <strong>Employee Service Portal<\/strong>.<\/p>\n\n\n\t<\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\t<\/div>\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-10895","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technology Onboarding &amp; 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